“I graduated in Economics and I also studied Web Design and Coding. I have over 22 years of professional work experience and I have worked in several different roles throughout my career. These experiences have helped me develop strong technical problem-solving and communication skills.”
“I am comfortable working with customers, understanding their needs, solving problems, and taking responsibility for delivering a good result.”

• IT Operations & Infrastructure Support
• Service Desk & End-User Support
• Hardware Troubleshooting & Maintenance
• Server Room Support
• Network Support
• Hardware Installation & Replacement
• IMACD Operations
• Windows OS Installation & Deployment
• Software Installation & Configuration
• Incident Troubleshooting & Resolution
• JML (Joiner, Mover, Leaver) Processes
• Remote Technical Support
• IT Asset Management
• Printer & Mobile Device Support
• Problem Solving
• Customer Service & Communication
• ITIL / SLA Awareness
• Technical Documentation
• On-site & Remote Support
• Decommissioning & Equipment Moves
• Web Design & Development, WordPress Development, E-commerce Website Setup & Management

• IT Field Engineer – On-site & remote technical support, hardware/software troubleshooting, installation and maintenance.

• IT Support Technician – End-user support, incident resolution, Windows/software installation and device troubleshooting.

• IT Operations Technician – IT infrastructure, server room, network and hardware operations.

• Web Designer & WordPress Developer – Designing and developing responsive websites, WordPress sites and e-commerce platforms for businesses and individual clients.